Maritime Claims Management

We provide unparalleled local expertise, dealing with all instances of:

• Cargo damage or loss
• Damage to fixed and floating objects
• Diversions and deviations
• Fines and criminal investigations
• Fires and explosions
• Collisions, grounding and salvage
• Persons overboard or missing

Cargo Damage or Loss

One of the most common claims in the shipping industry involves cargo damage or loss. This can occur due to various reasons such as rough handling, poor packaging, adverse weather conditions, or accidents during transit. Our services in this area focus on assessing the extent of damage or loss, determining liability, and facilitating compensation or settlements between the shipping company and cargo owners. Our effective claims management ensures that claims are processed quickly and fairly, minimising financial losses and maintaining good relationships with customers.
 

Damage to Fixed and Floating Objects

Ships occasionally cause damage to fixed structures such as docks, piers, and navigation aids, or to floating objects like buoys and other vessels. Claims management for these incidents involves thorough investigations to ascertain the cause of the damage, the extent of liability, and the costs involved in repairs or replacements. This also includes coordination with port authorities and affected parties to resolve claims efficiently.
 

Diversions and Deviations

Diversions and deviations from the planned route can lead to claims due to delays, increased operational costs, and potential cargo spoilage. We handle these situations by documenting the reasons for deviations, such as weather conditions or mechanical failures, and negotiating compensation for affected parties. Proper documentation and clear communication are vital to resolving these claims effectively.
 

Fines and Criminal Investigations

Shipping companies may face fines and criminal investigations for violations of international regulations, such as environmental laws or customs requirements. We assist in navigating legal complexities, negotiating with regulatory authorities, and managing the financial and reputational impact of such incidents.
 

Fires and Explosions

Fires and explosions on board ships are catastrophic events that can lead to significant loss of life, cargo, and vessel integrity. In these cases we undertake comprehensive investigations to determine the cause, coordination with emergency services, and handle claims related to property damage, personal injury, and environmental impact.
 

Collisions, Grounding, and Salvage

Collisions with other vessels or grounding can cause severe damage and operational disruptions. In such instances, we coordinate salvage operations, assess damage, and manage claims from involved parties. We will also work on determining fault and negotiating settlements to cover repair costs and compensation for delays or lost cargo.
 

Persons Overboard or Missing

Incidents of persons overboard or missing require immediate response and thorough investigation. We provide support in search and rescue operations, handle communication with families, and manage claims related to personal injury or death. We also ensure compliance with international safety regulations.
 

Personal Injury, Crew Illness, and Death

Claims arising from personal injury, crew illness, or death are complex and sensitive. Our services focus on providing medical assistance, supporting affected families, and processing compensation claims. We also ensure compliance with maritime labour laws and international conventions.
 

Pollution

Pollution incidents, such as oil spills or chemical leaks, have severe environmental and financial repercussions. We can work on containment and cleanup operations, liaise with environmental agencies, and manage claims for environmental damage and associated fines.
 

Refugees and Stowaways

Handling refugees and stowaways involves addressing legal, humanitarian, and security issues. We assist in processing asylum claims, coordinating with immigration authorities, and managing any resulting claims for delays or additional costs.
 

Stevedore Damage or Other Damage Caused by Third Parties

Damage caused by stevedores or other third parties during loading and unloading operations can lead to claims for cargo damage or delays. We can facilitate investigations, determine liability, and negotiate settlements with the responsible parties or their insurers.
 

Structural Failures, Including Loss of Propulsion or Steerage

Structural failures, such as loss of propulsion or steerage, can severely disrupt operations. We focus on coordinating repairs, managing claims for delays or cargo damage, and investigating the causes of such failures to prevent recurrence.
 

Towage and Damage Caused to or by a Tug

Towing operations can sometimes lead to damage to the vessel being towed or to the tug itself. We will handle the investigation, liability determination, and settlement of claims arising from such incidents.
 

Violent Acts, Piracy, Robbery, and Others

Violent acts, including piracy and robbery, pose significant risks to crew safety and cargo security. We can coordinate with security agencies, manage ransom negotiations if necessary, and handle claims related to the loss or damage of cargo and injuries to crew members.

Our members are highly experienced at conducting on-site casualty investigations, obtaining and preserving evidence, and working with regulatory authorities.